Refund & Cancellation Policy

Effective date: May 30, 2026

At OS Wellness, we want you to feel confident in your decision before and after you begin. This policy explains how refunds and cancellations work for our coaching, Pilates, and nutrition programs. It applies to all purchases made through oswellness.app and is part of our Terms of Service.

1. One-Time Program Purchases

Programs are sold as one-time purchases for a fixed term (1, 2, or 3 months). Programs do not automatically renew, so there are no recurring charges to cancel. When a term ends, your access simply ends unless you choose to purchase again.

2. 3-Day Satisfaction Window

You may request a full refund within 3 calendar days of purchase, provided no coaching, Pilates, or nutrition sessions have taken place. Email hello@oswellness.app with your name and order details, and we will process your refund to your original payment method.

3. Refunds After Services Begin

Once your program has started (your first session has occurred or coaching materials/plans have been delivered), refunds are handled as follows:

You may cancel the remainder of your program at any time by emailing us.
We will refund the pro-rated value of unused, unscheduled sessions and weeks remaining, less any sessions and services already delivered and a reasonable administrative fee where applicable.
Completed sessions, delivered plans, and time-based services that have already been provided are non-refundable.

4. Rescheduling & Missed Sessions

Please give at least 24 hours' notice to reschedule a session.
Sessions canceled with less than 24 hours' notice or missed without notice are considered used and are non-refundable.
We will always do our best to accommodate reasonable rescheduling within your program term.

5. Medical & Exceptional Circumstances

If you are unable to continue due to a medical issue, injury, or other significant circumstance, please contact us. We will work with you in good faith to pause your program or arrange a fair, pro-rated refund of unused services.

6. How Refunds Are Processed

Approved refunds are issued to your original payment method through our payment processor, Stripe. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

7. How to Request a Refund or Cancellation

Email hello@oswellness.app with your full name, the program purchased, and the date of purchase. We aim to respond within 2 business days.

8. Contact

OS Wellness · Organic Shimmer Tanning + Wellness
1325 Howard Ave, STE 439, Burlingame, CA 94010
hello@oswellness.app

This policy is provided as a general template and does not constitute legal advice. We recommend review by a licensed attorney to confirm it meets the requirements of your business and jurisdiction, including California consumer-protection rules.